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Returns Policy

RETURNS POLICY

Merchandise must be returned within 30 days of receipt.

Merchandise must be unworn and unwashed. Your item must be in re-saleable condition with tags still attached.  

Underwear cannot be returned.

The Returns Form provides instructions that must be followed to receive a return and must be included with your merchandise.

Arnold's Supply Co reserves the right to deny a refund if the items are returned used, soiled, worn or damaged in any way. You will be notified by email if your returned item is not suitable for a refund. We reserve the right to assess the condition of the returned product prior to offering a refund or exchange. This may result in a refund or exchange being refused by us.

Exchanges and Returns can be processed in person at our Warehouse.

The cost of return shipping is at the customer’s expense and is non-refundable, unless in the case of our error in shipping an incorrect or faulty product to you.

Where you are entitled to a refund, you will only receive the refunded amount equal to the cost of the product. Delivery and Return charges will be excluded from the total amount refunded.

We recommend that you return items through traceable mail as returned items which are not received by Arnold's Supply Co will not be issued a refund. We also recommend you ask for a proof of postage at the time of posting your returned item.

Refunds will be issued to the credit card that the payment had originally come from. If original purchase was processed via Afterpay/Zippay etc. your refund will be issued via the selected payment channel. If you return your items before your first Afterpay/Zippay payment is due to these amounts will be removed from your payment plan and you will not have to pay for them. This allows you to try before you buy!

Please allow 7 business days for a refund to be processed from the date the returned item is received at Arnold's Supply Co. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within ten days of us notifying you that a refund has been issued. 


RETURN OF SALE ITEMS

We do not refund or replace Sale Items however you can choose a refund or exchange of goods if the Sale Item has a major problem or defect.


SHIPPING OF RETURNS

If you were shipped the wrong order, please notify us immediately by contacting our Customer Service team via email at hello@arnoldssupplyco.com.au and quoting the order number, fault or incorrect item and photo evidence. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item. Shipping is non-refundable except in cases where we may be an error.